About a week and a half ago a man arrived with a low-loader and dropped off a Volvo XC90, with just over 8 miles on the clock.
The reason I got this car was because the contract hire deal on the Toyota Land Cruiser was due to expire.
I had been very pleased with the Land Cruiser, which I had picked up on exceptionally good terms: a two year contract hire deal (3+23) for £325 + vat per month. Not bad for a car with an RRP around £29,000. I was sad to see it go, unfortunately with these kind of deals it’s not possible to extend the terms without paying hand over fist, which I am not prepared to do. Besides I am unemotional about motoring and after all, change is good.
So, I am blogging about this because if you are the kind of person who needs or wants this kind of car, then my thoughts may be useful to you!
First impressions.
The Volvo has much harder seats than the Toyota. It also has extremely irritating, intrusive, non-adjustable headrests! No doubt the boffins at Volvo have designed these painstakingly after smashing endless carloads of dummies into deformable blocks and observing the results in slow motion, but the dummies obviously haven’t been able to speak out and denounce these dreadful headrests for what they are: uncomfortable, irritating, and downright damaging (if you have a history of neck trouble, as I do). More about the horrible headrests and how I solved the problem later!
The Toyota has much better wing mirrors - they’re huge, almost like a van’s, enabling easy reversing and great on-road rearwards visibility.
The Volvo’s doors are more solid and “thunk” whereas the Land Cruiser’s doors, while solid enough, feel a bit tinny and insubstantial in comparison.
The Volvo has a more pleasant, higher-quality feeling dashboard and instruments, set around the driver in a pleasing arrangement. The CD/radio/hifi in the Volvo is of a far superior quality to the Land Cruiser, both in terms of controls, appearance, and quality of sound - the Volvo’s speakers knock the Toyota’s into the weeds. It also has handy steering-wheel based controls for volume and track or station hopping.
The Volvo has got seven seats, while the Toyota has eight. We have used all eight seats perhaps half a dozen times over the last two years, so it is handy, but perhaps not essential. However we have often been travelling six or seven up, so it was not possible to examine other possible options for replacement cars which only had five seats, for example the BMW X5 (as a long time BMW fan, I would have strongly considered getting one of these instead if only they had a 7-seat option, which they currently do not).
The contract hire terms on the Volvo were less favourable than the Land Cruiser, possibly a reflection of higher interest rates, or lower confidence in the market for resale.
Some very good deals were available on the run-out model with 165bhp, leather and winter pack, for around £379 but this was last autumn, and they wanted to deliver in spring, which would not have been sensible with so many months to run on the Toyota. So I settled for £409 + vat on 3+23 terms, again with Acorn Finance, who are helpful and decent people to deal with (always a help).
The only option specified was a “Geartronic” automatic gearbox which added around £20 to the contract hire figure. I had previously set a max budget of £400+vat per month but I relented the £9 as it was starting to take up too much time to dig around for the best deal. On reflection it seems that I got a reasonable deal, as this car would cost around £34,000 new, so even to rent the money would cost perhaps half or more of the monthly figure.
I would question the sanity of anyone choosing this kind of car with a manual gearbox, but it is available. In fact I would question the sanity of anyone wanting a manual gearbox in any car unless they happen to own an open car or a fast coupe and live within spitting distance of the Nurburgring.
The Geartronic gearbox is pretty good. I find it smooth and sensitive, and at least as smooth as the Toyota, which has less gears. My wife says she finds it jumpy and lurchy, but then she stamps up and down on the accelerator like someone doing Russian dancing, so the car probably gets a bit confused.
The Geartronic is basically a rip-off of the tiptronic-type system used by Porsche, BMW et al. You nudge it to the side and blip the gears up and down by hand if you are feeling bored or frustrated enough to want to.
The steering in the Volvo, as well as all other controls requiring input, is far more hefty than the Land Cruiser, which has very light controls.
The Volvo drives much more like a car and has a much firmer (read less comfortable) ride. It corners almost flat, with very little complaint from the tyres when pressing on. The Land Cruiser, on the other hand, wallows through corners like something afloat, front tyres wailing like the Dukes of Hazzard at the slightest provocation.
The Volvo has a five-cylinder engine which sounds reasonably smooth for a diesel. It is more refined than the Toyota’s three-litre four-pot, despite being only 2.4l in capacity. It has 185bhp, and goes reasonably well once it’s got some momentum behind it, but I wouldn’t say there was very much difference in performance between the Volvo and the Toyota; the Volvo feels marginally faster, perhaps a second or so in the 0-60 time, but this is not really the kind of car which you want to thrash about the place. The Volvo is a little more refined than the Toyota at speed: road roar and cabin noise is quite subdued around 70 or 80mph, on a par with a BMW, whereas the Toyota does remind you of its bluff shape, offroad tyres and throaty engine at the higher speeds.
You can press on with the Volvo on country lanes and it corners very confidently for such a heavy beast. The downside of which is a far more jiggly and firm ride, which may offend passengers who are used to being sponged along in a motorised sofa like the Land Cruiser. I guess you have to think carefully about the kind of motoring you want to do, and where your compromises need to be, as it doesn’t seem physically possible to have a big car which can waft along in floaty comfort, soaking up all the bumps, as well as being chuckable round corners.
Personally I prefer firm suspension and flat cornering but my wife would go for the spongey option, happy to lurch round corners hanging on to the steering wheel like Captain Pugwash.
The Volvo has a nifty middle seat in the second row which has an integral booster cushion, and can also be slid forwards to bring the small child “closer to the front”.
As parents of small children we know that this is just PR nonsense. What Volvo really mean is that you can put the naughtiest, most irritating toddler in the middle seat, and crank them right forward far away from their siblings, in order to create a lovely serene and harmonious environment in the back, neatly avoiding fights, grinches, and general aggravation by creating sufficient buffer room between the various sets of pudgy hands. So, unless your four-year-old has got arms like Mr Tickle, he or she will be unable to do anything naughty while in the elevated middle seat while it is in the forwards position, and to compensate for the lost opportunities to impart violence to any available siblings, they can feel quite important in a commanding position in the middle with a great view of the road ahead right out of the windscreen, closer to the watchful eyes of mum and dad.
So, full marks to Volvo for reading parents’ minds.
The rear row, to make up for there only being two seats, has got lots of cubby-hole space, drinks holders, and a power supply, presumably so the children can plug in their laptops or mobile phones and buy and sell tea cosies on ebay from the back of the car without making a nuisance of themselves to mum and dad.
The rearmost row is not really suitable for anybody over about 5′10″ high except for short trips. The two rear seats fold forward very cleverly, completely flat, creating useful load space. With the two rear seats erected, there is still reasonably space enough for a small buggy, a decent amount of shopping, or some squashy bags. The seats fold flat independently which is also useful.
The Land Cruiser’s rear row fold up to the side and are easily removable to place in the garage in case the extra space is needed. I’m not sure which solution is best; I would venture that Volvo has more convenience, while the Land Cruiser has the edge if you really need a big available space.
In my opinion, the Land Cruiser LC2 has better seat fabric than the Volvo, especially as I don’t consider the extra money for leather worth spending - I’m after value from my contract hire after all and I don’t believe in wasting money! Although I would prefer leather every time, an extra £20-35 per month just ain’t worth it. So, as a reminder that they are depriving you of the aromatic and other sensual joys available from reclining in swathes of dead cows’ bottoms, Volvo choose to give you a central fabric of something semi-pleasant but somewhat nylonic, straddled by very obviously plasticky fake leather look alike vinyl, which I consider deeply nasty. The LC2, also a basic spec model, managed to offer reasonable seat fabric, in a kind of soft synthetic material, without having to resort to anything as tasteless and unpleasant as plastic-fake-leather-look. I am also rather dubious about the effectiveness of this material at sweat absorption on a long journey, and wonder quietly why Volvo are unable to provide decent quality cloth all over their seats, which is something Volkswagen and Ford have managed to do since the 1970s. I guess that Volvo just want everyone to order the leather, which although costs Volvo probably about the price of a beef sandwich more than the synthetic fabric, they somehow get away with charging £1500-2000 more for. Not worth it in my opinion, especially as I believe in the U.S. it’s a standard item in every XC90, so why not over here?
The Volvo’s split folding tailgate is good. The Toyota’s door is side hinged, and can swing back very heavily if not handled carefully. It can also be a nuisance when parking close to a wall, as it needs its own width to fully open, whereas the Volvo’s split-fold is far more practical and less likely to whack somebody or something if let go carelessly. It also gives you a useful fold-down-flat “ledge” to put boxes on while stacking things up inside, which is handy if it’s raining and you don’t want things to get wet on the floor while you work out how to stack everything inside.
The Volvo has got park-distance-control which the Land Cruiser LC2 (a very basic spec, except for the auto box) did not have, and is very welcome in a hefty car of this size with limited visibility out of the rear window. However, there is a button to switch this off, which I find incongruous - why would anyone want to switch this function off? It seems absurd, and also potentially highly dangerous, if the button is pressed by accident, and then for a driver who has got used to park distance control, this seems like asking for trouble! I have no idea why anyone would want to switch off PDC in any car; maybe someone will englighten me.
The Volvo has better air conditioning controls than the Toyota, allowing full auto-air-recirculation, something which the Japanese seem very uninterested in, but which I think is really quite valuable: it “sniffs” the air for nasties, and shuts off if there is too much of something unpleasant in the outside air, automatically recirculating the interior air, until things improve on the outside. So,a bonus mark to Volvo for that. On the Toyota you have to manually select “recirc” when you see the problem by which time the evil cloud of diesel (or whatever) has already engulfed you and entered the vehicle.
Now on to my biggest gripe, which thankfully has now been resolved: the horrible headrests!
For reasons best known only to Volvo and its team of Dummies, the headrests (in the front only) are cranked forward at a wholly unreasonable angle, and are not adjustable.
Of course, I could have test driven the car and discovered this, but I don’t have time to pfaff about going to car dealers and doing test drives, so I just assumed that Volvo would be as good as Toyota, BMW, Mercedes etc. In fact I had no idea that a modern quality car manufacturer could produce such a lousy headrest design; it’s just not the kind of thing I would expect.
When I drive I like to maintain a fairly upright posture, slightly inclined back, an attitude to which the BMW 5-Series’ seats are perfectly attuned. This posture is impossible in the Volvo because these wretched headrests keep pushing your head forward at a really uncomfortable angle.
I took several short journeys, trying to get used to the seats, fiddling with the adjustments infinitely, trying to kid myself that it was me, rather than the seats, which had the problem. Then my wife drove it, and spent some time in the passenger seat, and likewise declared the headrests to be completely unacceptable. Worse for her, because she often likes to have a pony tail or put her hair up with a clasp, which is totally impossible to reconcile with these headrests unless you fancy sitting like quasimodo.
After some hours of discomfort, irritation and highly unpleasant neck ache I realised that something which have to be done so I searched on the internet, and soon enough I discovered an American Volvo enthusiast site which had the perfect solution - take the headrests out and bend the rods to take the wretched things back to where they should be.
First of all you have to find the “secret release” buttons for the headrests, which are located in the reat of the seat, in line with the headrest rods. You press them together and lift the headrest out - that’s the easy part.
Then it is necessary to bend the rods back to the point where you achieve a comfortable position.
I drove around for a while with no headrests, which was fine, but not very safe, apart from the fact that I no longer had the dangerous irritation of my head continually making contact with the headrest, or suffering the dangerous and upsetting irritation of neck and back ache caused by having to adopt an unnatural seating posture.
So, I fixed an appointment with a local friendly blacksmith to sort out the problem, as I do not have the right kind of DIY equipment necessary: the American website contributor suggested a vice and stout metal tubing, neither of which I possess.
The blacksmith found a suitable strong metal bar with a hole in it just the right size. Then we clamped the bar in place in his vice, put each headrest rod through the hole, and bent it just below the point of entry to the headrest itself, using a stout metal tube and heavy-weight wrench for leverage to do the bending. It’s tough metal and does require some effort and control to get right. After each bend I fitted the headrests back in, sat down, and kept on by trial and error until I felt they were just right. We estimated the amount of total bend to be about 1.5 inches.
And now, I don’t even notice the seats or the headrests, so I can concentrate on motoring and driving safely rather than constantly being annoyed and distracted by something biffing me over the back of the head, or being caused the discomfort of neck strain and back ache.
I find it perplexing that a car with so many good features can fall down on something so fundamental as seat design.
Being Mr Average in size and weight, I also find it perplexing that Volvo seem oblivious to the needs of real people?
I don’t dispute the importance of minimising the negative effects of whiplash injury, which is what these headrests are designed to do, but there has got to be a balance!
For example, I don’t walk everywhere with a construction helmet on my head just because there is a very small chance that something might fall off a building in the high street and land on my head. The risk, being very small, is just not worth the inconvenience. And so it is with these headrests. It is just not worth enduring discomfort and irritation on a continuous basis, on every journey, simply to conform to achieving the scientific “best result” in the highly unlikely event of a serious rear-end shunt. I’ve been rear-ended several times on the road, but never seriously enough to cause any problem. In my opinion it’s just not worth enduring horrible headrests just in case this happens. Also in my humble opinion, a driver is far more likely to lose concentration and become involved in an accident if they are uncomfortable, or suffering neck ache or irritation and constant distraction from a badly-positioned headrest. Furthermore the headrests are extremely hard and the comfort or cushioning in them is minimal, unlike BMW, Ford, Toyota etc. I don’t remember ever driving a car with such unyielding headrests as these. Perhaps Volvo need to spend a little time “out of the box” and looking at the competition? And, perhaps, listening to their customers (or potential customers who have been decided against them because of this).
I am sure that Volvo lose sales over this. In fact, having read numerous American websites where this problem is reported and openly discussed, I KNOW that they lose sales over this: I have read several posts from people who were recommended a Volvo, or were considering it as an option, but were simply unable to live with such discomfort and lack of adjustment in the headrest. So I expect it’s the same everywhere, except that in the UK, people seem less vocal and less likely to shout about their problems than Americans are, as there seems to be more of a customer-is-always-right attitude in the states whereas in Blighty, consumers are generally too timid and less likely to make a fuss.
I don’t believe that bending the headrests back to a “normal” (read comfortable) position will greatly diminish their effectiveness in the event of a severe shunt. So much depends on the size and shape of the seat’s occupant, the speed, angle, point of contact and severity of an impact, and so many other factors. I would suggest that simply there being headrests in approximately the correct position would be beneficial enough, and I am fairly certain that a couple of inches make next to no difference to safety, whereas it makes a world of difference to driver comfort.
I don’t think it is acceptable to sell a quality car in 2006 with non-adjustable headrests, and I think that Volvo should offer an option on these awful items for people who don’t want to sit hunched up like Quasimodo or who, like me, have suffered enough neck trouble for one lifetime and don’t want to spend the rest of their time booking regular appointments with the osteopath.
Apart from this major gripe, I think the XC90 is pretty good, and although I miss the Toyota, I am now looking forward to the next two years with the Volvo.